Channels
Channels
Connect and manage messaging channels
Channels Overview
Connect ChatMaxima to multiple messaging platforms to receive and respond to customer messages from a single inbox.
Available Channels
WhatsApp Business API
Connect your WhatsApp Business account to:
- Receive customer messages
- Send template messages
- Share media (images, videos, documents)
- Use interactive buttons and lists
Setup Requirements:
- Meta Business Account
- WhatsApp Business API access
- Verified business phone number
Learn more about WhatsApp setup →
Connect your Instagram Professional account to:
- Respond to Direct Messages
- Reply to Story mentions
- Handle message requests
Setup Requirements:
- Instagram Professional Account
- Connected Facebook Page
- Meta Business Account
Learn more about Instagram setup →
Facebook Messenger
Connect your Facebook Page to:
- Receive Messenger messages
- Use persistent menus
- Send rich media messages
Setup Requirements:
- Facebook Page
- Admin access to the Page
Learn more about Messenger setup →
Website Widget
Add a live chat widget to your website:
- Customizable appearance
- Pre-chat forms
- Proactive messages
- Mobile responsive
<script src="https://widget.chatmaxima.com/loader.js"
data-team="YOUR_TEAM_ID">
</script>Learn more about Widget setup →
Telegram
Connect your Telegram Bot to:
- Receive bot messages
- Send text and media
- Use inline keyboards
Setup Requirements:
- Telegram Bot Token (from @BotFather)
Learn more about Telegram setup →
Channel Management
Channel Settings
For each channel, configure:
- Business hours
- Auto-reply messages
- Default assignee
- Chatbot assignment
- Welcome messages
Channel Health
Monitor channel status:
- Connection status
- Message delivery rates
- Error logs
- API quota usage
Multi-Channel Strategy
Best Practices
- Consistent Branding - Use same tone across channels
- Channel-Specific Content - Adapt format per platform
- Response Time Goals - Set expectations per channel
- Unified Customer View - All channels in one contact profile