Dashboard
Overview of your ChatMaxima dashboard and key metrics
Dashboard Overview
The Dashboard is your command center for monitoring all customer interactions and team performance across channels.
Key Metrics
Conversation Statistics
- Total Conversations - All conversations across channels
- Active Conversations - Currently ongoing chats
- Resolved Today - Conversations closed today
- Average Response Time - Mean time to first response
Agent Performance
| Metric | Description |
|---|---|
| Online Agents | Currently active team members |
| Conversations Handled | Total per agent |
| Resolution Rate | Percentage of resolved chats |
| Customer Satisfaction | CSAT score average |
Quick Actions
From the dashboard you can:
- View real-time conversation activity
- Monitor agent availability
- Access recent conversations
- View pending tickets
- Check campaign performance
Widgets
Conversation Trends
Visual graph showing conversation volume over time (daily, weekly, monthly).
Channel Distribution
Pie chart displaying conversation breakdown by channel:
- Facebook Messenger
- Website Widget
- Telegram
Team Activity
Real-time feed of agent activities and status changes.
Customization
You can customize your dashboard by:
- Rearranging widgets
- Setting date range filters
- Choosing preferred metrics to display